Discover an exciting career opportunity in Lapland with Scandinavian Travel Group. Join our international team and provide intelligent and customer-friendly service in Levi, Finnish Lapland. Explore our Front Desk Supervisor vacancy now.
If you're looking for a thrilling opportunity to be part of an international team while working in the breathtaking landscape of Lapland, your journey begins here. Scandinavian Travel Group welcomes you to join our exceptional team in the heart of Levi, Finnish Lapland. We are proud to offer an exciting Front Desk Supervisor vacancy that will allow you to showcase your customer service and management skills.
Front Desk Supervisor Job in Lapland
Job Duration:
15.11.2023 - 15.04.2024 (5 months)
Description:
With over 17 years of unwavering commitment to excellence, STG - Safarimarket has established itself as a beacon of intelligent and friendly customer service in Lapland. As a Front Desk Supervisor, you will be at the forefront of managing our front desk team, ensuring exceptional customer service, and driving the sales of excursions and activities in our local travel company office in Levi, Finnish Lapland.
Your Responsibilities Will Include:
Supervising and guiding our front desk team to deliver top-notch service.
Providing customer service and promoting the sale of excursions and activities in our "Safarimarket" travel shop, located at the center of the Levi resort in Lapland.
Assisting walk-in clients and addressing their inquiries and information needs.
Updating the weekly activities schedule and preparing customer handouts.
Keeping screen presentations up-to-date and handling regular office duties.
Conducting consulting and sales to walk-in clients and those in the SMM/internet channels.
Establishing and maintaining relationships with local suppliers.
Offering excursion guidance during the season.
Main Working Language:
English
Additional Languages:
Proficiency in Finnish, French, Dutch, and Spanish is a significant advantage.
Work Schedule:
As per mutual agreement.
A Glimpse into Safarimarket:
Safarimarket is a vital component of Scandinavian Travel Group (STG), focused on selling exciting excursions and activities to travelers enjoying their holidays in Levi. While approximately 30% of our clients pre-book their excursions online, a substantial 70% prefer to visit our shop upon their arrival in Levi.
Our guests come from various corners of the world, including European countries like the UK, France, the Netherlands, Spain, Switzerland, Austria, Germany, and Eastern European nations such as Romania and Ukraine. We also welcome travelers from Asian countries like Malaysia, Singapore, Hong Kong China, Indonesia, and Kazakhstan.
Our offerings span the entire spectrum of Lapland's wonders, encompassing arctic animals (huskies, reindeers, horses), nature and well-being activities (snowshoeing, Northern Lights expeditions, fat-biking, and smoke saunas), motorsport adventures (ice karting, snowmobile safaris, and winter rally driving), cultural and historical experiences (Saami heritage, local artisans, and handicraft workshops), Christmas-themed adventures (meet Santa Claus and explore the Elves' kingdom), and day trips to the Arctic Circle Santa village in Rovaniemi and other fascinating destinations.
Required Skills/Experience/Knowledge:
A minimum of 1 year of experience working in a similar position in a travel company in Finland or Scandinavian countries is a valuable advantage.
Alternatively, at least 1 year of experience in customer service and sales in a shop environment.
Exceptional teamwork skills.
Proficiency in both written and spoken English (minimum C1).
A strong inclination toward delivering exceptional customer service.
High levels of self-discipline and precision.
Ability to work effectively within a team.
Eagerness to explore and master new products.
Application Deadline:
The application period ends on 30.06.2023.
Don't miss out on this incredible opportunity to be part of our international team in the heart of Lapland. If you're excited about the prospect of joining our family-like atmosphere and providing unforgettable experiences to travelers, we encourage you to send your CV to incoming@gostg.fi and seize the chance to embark on an exciting career in Lapland with Scandinavian Travel Group.
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